Causal Factors and Conflict Management Among University Students: A Systematic Literature Review
DOI:
https://doi.org/10.17977/um065.v6.i10.2026.4Keywords:
Causal factors of conflict, Conflict, Management conflict, Students, UniversityAbstract
Conflict is an inherent part of student life, impacting individuals either positively or negatively. This study aims to describe the causal factors and conflict management strategies among university students. The research employs a Systematic Literature Review (SLR) method, utilizing NVivo software for data analysis. The data were sourced from journal articles and proceedings published within the last 10 years. The results identify 10 causal factors (comprising 30 sub-factors) and 5 conflict management strategies (comprising 12 sub-strategies). The causal factors include: (1) cultural pluralism; (2) desire and passion; (3) economic pluralism; (4) ethnic pluralism; (5) hatred and jealousy; (6) limited resources; (7) political pluralism; (8) racial plurality; (9) religious pluralism; and (10) social pluralism. The identified management strategies are: (1) capitulation; (2) collaboration; (3) domination; (4) negotiation; and (5) procrastination. The primary findings reveal that "desire and passion" is the most dominant cause of conflict, while "collaboration" is the most frequently used management strategy. This study provides a comprehensive framework for universities to understand conflict dynamics and implement effective resolution strategies within academic environments.References
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